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Handling of Personal Information

Mitsubishi Electric Corporation (hereinafter "Mitsubishi Electric") sometimes collects personal information from its customers in the course of its business activities. The following is an overview of how we handle such personal information:

Created April 1, 2005
Revised September 1, 2011
Personal Information Protection Office
Mitsubishi Electric Corporation
2-7-3 Marunouchi, Chiyoda-ku, Tokyo

1. Basic Approach to Handling Personal Information

Mitsubishi Electric has set forth personal information protection policies and formulated the Mitsubishi Electric Corporation Personal Information Protection Management System to ensure its strict enforcement. We work constantly to improve and maintain the system while at the same time widely communicating our personal information protection policies to all company personnel (including board members, regular employees, part-time employees, short-term workers, and temporary workers) and relevant parties.

2. Collecting Personal Information

1)
Mitsubishi Electric collects personal information by legal and fair means only.
2)
When we directly collect personal information from you in writing, we will specify how we intend to use the information provide contact information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it along with contact details.
3)
Whether or not you provide personal information to Mitsubishi Electric is up to you. Please note, however, that there are some services we may be unable to provide without your personal information.
4)
When you provide personal information to Mitsubishi Electric, you agree to the terms and conditions described in this section concerning this privacy policy. If you do not agree to the terms and conditions herein, please note that some services we offer (including responses to your inquiries) may not be available to you.

3. The Personal Information We Collect

1)
Mitsubishi Electric uses the personal information we receive from you to execute contracts and transactions concluded between you and Mitsubishi Electric.
2)
Mitsubishi Electric may be entrusted by a client company to process personal information. In such cases, we may make use of your personal information as instructed by the client company and retain the information until returning it to the client company or deleting it from our system.
3)
We may at times acquire commercially-available lists or directories.
4)
Mitsubishi Electric will not collect, use, or provide to any third party any personal information such as the following without your consent.
Information concerning:
  • Personal philosophies, beliefs, or religion
  • Race, ethnicity, physical/mental disabilities, criminal records, or other information that may lead to social discrimination
  • Workers' right to organize, collective bargaining, or other collective activities
  • Participation in demonstrations, petitions, or the exercising of other political rights
  • Medical treatment or sexual practices

4. How We Use your Personal Information

1)
Mitsubishi Electric uses the personal information we receive from you to execute contracts and transactions concluded between you and Mitsubishi Electric.
2)
Mitsubishi Electric uses your personal information to provide you with relevant information that may be of interest to you, such as information on our products, solutions, and associated services.
3)
Mitsubishi Electric may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only for the activities with which we are entrusted. In such cases, Mitsubishi Electric and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.
4)
Mitsubishi Electric will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to—without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.
5)
Inquire for information about how we use the Shareholder Directory.
6)
We use personal information collected through the long-term product use safety inspection program to inform customers of inspections and provide information about performing inspections and recalls.

5. When We Disclose or Provide your Personal Information to Third Parties

As a rule, Mitsubishi Electric does not disclose or provide the personal information we receive from you to any third party, except in the following cases:

1)
When we have your consent.
2)
When we employ a third party to handle all or part of the personal information we have collected, to perform services that are necessary to achieve our objectives.
3)
When personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.
4)
When personal information is jointly utilized with specified persons (refer to 7. Joint Use of Personal Information).
5)
When we are required by law to do so.
6)
When it is necessary to do so to protect the life, body or property of people, and obtaining your consent is difficult.
7)
When it is necessary to do so to improve public health or promote the welfare or well-being of children, and obtaining your consent is difficult.
8)
When it is necessary to cooperate with national agencies, local governments, or their consigned parties in the execution of legally-prescribed business, but where obtaining your consent may hinder execution of the said business.
9)
To stop the provision of personal information to third parties without customer consent:
It may at times be necessary for Mitsubishi Electric to provide personal information received from customers to third parties such as Mitsubishi Electric affiliates and distributors. Please click here for more information about the personal information we provide to third parties as well as the methods of provision and how to request a stop to such provision.

6. How We Protect your Personal Information

Mitsubishi Electric employs administrative, technical, personal, and physical safeguards to protect your personal information.

1)
Mitsubishi Electric employs necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.
2)
Mitsubishi Electric employees receive regular education on safeguarding personal information.
3)
In cases when companies hired by Mitsubishi Electric to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ all safety measures required by law.
4)
Collection of personal information through our website:
  • Encryption
    When we collect personal information through our website, we employ Secure Sockets Layer (SSL) encryption to ensure safe transmission of your personal information.
  • Cookies
    The Mitsubishi Electric website uses cookies in some instances. A cookie is a small information file that stores information exchanges between your computer and our website. We use cookies only to store information that may be useful to you the next time you visit our website and provide greater convenience each time you interact with us. If you do not wish to receive cookies, you may disable them by changing the setting on your web browser. Please note, however, that certain services may not be available to you once cookies are disabled.
  • Web beacons
    The Mitsubishi Electric website uses web beacons in some instances. A web beacon is a technology that is commonly used in conjunction with cookies. By using web beacons, we can assess the number of times you visit our website from your computer and compile aggregated statistics about your usage of our website. We use web beacons mainly to help us improve the products and support services we offer. We do not use web beacons to collect personal information from you, but by refusing to receive cookies, you can also reject web beacons.
  • Links to other websites
    The Mitsubishi Electric website may contain links to other websites. Please note that we are not responsible for the privacy practices employed by sites other than our own.

7. Joint Use of Personal Information

It may be necessary for Mitsubishi Electric to share the use of personal information received from customers with our affiliates, distributors, etc. Please click here for more information about the extent to which we jointly use personal information.

8. Questions Concerning Personal Information

1)
You may request the disclosure of any of your personal information in our possession. You may also inquire about the results of such requests and request revisions when necessary.
2)
You may contact us with questions or comments regarding our handling of personal information.
3)
Mitsubishi Electric will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.

Please note that requests made over the phone may be recorded to ensure proper response to your request.

For inquiries concerning personal information, please contact:
Personal Information Protection Office
Mitsubishi Electric Corporation
2-7-3 Marunouchi, Chiyoda-ku, Tokyo 100-8310
Phone: +81-3-3218-2210
Hours: business days from 9 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
For questions, comments or feedback, please Contact Us

9. Children's Privacy

Mitsubishi Electric takes the utmost care in securing the safety of personal information from children age of 15 and under. We ask that children age of 15 and under provide personal information only with parental or guardian consent.