Since the pandemic, we have seen experimentation in updating customer experiences, as the acts of "buying," "delivering," and "receiving" have taken new forms. An example is "Click and Mortar" that combines the online and offline shopping experience.

At Mitsubishi Electric, we began a pilot program of delivery services using, US-based company, Cartken’s autonomous robots. The robots make ordering food on an app more convenient, by delivering food over various distances.

We want to bring the future of shopping experiences to customers through delivery operation optimization.

(This article was originally posted on Mitsubishi Electric's official global Facebook and LinkedIn accounts on March 16th, 2022.)

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