When you need Robot technical support, you can be confident that our service experts will provide the help you need. Fully staffed with experienced engineers who are knowledgeable in every aspect of your equipment, our technical support team can provide troubleshooting, operation advice, programming advice and parts recommendations.

Please select the support you require from the links below to assist you in getting the technical support you require.

Local Robot System Support

Our hours of operation are from 7:00AM to 7:00PM CST. You may contact us by calling one of our regional service centers listed below or online by filling out the form towards the bottom of this page.

After-Hours Robot Support

Technical support is a phone call away during your 3rd shift operations or weekend part runoffs. This service is meant for emergencies only.

Presale Support

For presale questions, contact your local distributor using our Diamond Partner Distributor Locator section

Global Support

If you are located in a country other than North or South America and need technical support or have a general inquiry, please visit the Global Factory Automation website.

Regional Service Centers

• Illinois (Vernon Hills)
  Telephone- 847.478.2500 ex 2
  Email- servicewebsite@meau.com
• Canada (Ontario)
  Telephone- 905.754.3805
  Fax- 905.475.7935
  Email- canadaservice@meau.com
• Mexico (Queretaro)
  Telephone- +52.442.153.6050    
  Email- serviciowebsite@meau.com

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