On-site field service is available for situations that cannot be resolved through phone support. Our engineers arrive equipped with diagnostic equipment, tools and replacement parts to provide troubleshooting services as well as operations and programming support. Depending on the nature of the problem and the age and condition of your equipment, engineers may simply diagnose a faulty circuit, replace a defective module, or recommend the best alternative. We evaluate system performance and make recommendations to maximize uptime and increase productivity. Call us at 847-478-2500 x2, email firstname.lastname@example.org or contact your nearest regional service center to arrange a visit.