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Technical Support

On-Site Service

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Get exceptional on-site service from our factory-trained professional service engineers.

On-site field service is available for situations that cannot be resolved through phone support. Our engineers arrive equipped with diagnostic equipment, tools and replacement parts to provide troubleshooting services as well as operations and programming support. Depending on the nature of the problem and the age and condition of your equipment, engineers may simply diagnose a faulty circuit, replace a defective module, or recommend the best alternative. We evaluate system performance and make recommendations to maximize uptime and increase productivity. Call us at 847-478-2500 x2 or contact your nearest regional service center to arrange a visit.

On Site Service

Types of Services Performed

  • CNC equipment repairs
  • System enhancements and startups
  • Training
  • CloudCNC® backups
  • Retrofits for AC spindles, DC spindles, and VFDs

Our Certified Service Partner Program (CSPP) provides on-site repair of general purpose FR-A800 / FR-A700 and FR-F800 / FR-F700 Series Variable Frequency Drives and PowerGate systems.

Regional Service Centers

ILLINOIS (VERNON HILLS)

Telephone- 847.478.2500 Ex. 2
Fax- 847.478.2650

CALIFORNIA (CYPRESS)

Telephone- 714.699.2625
Fax- 847.478.2650

GEORIGA (DULUTH)

Telephone- 678.258.4529
Fax- 678.258.4519

CANADA (ONTARIO)

Telephone- 905.754.3805
Email- canadasupport@meau.com

MEXICO (QUERÉTARO)

Telephone- (Customer Service) +52.442.153.6050 Ex. 1
Telephone- (Technical Support) +52.442.153.6050 Ex. 2
Email- servicio@meau.com.mx