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Telephone Support

Industrial Automation

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You may not need on-site service. The answer to your problem might be a phone call or form fill away.

When you need Industrial Automation technical support, you can be confident that our service experts will provide the help you need. Fully staffed with experienced engineers who are knowledgeable in every aspect of your equipment, our technical support team can provide troubleshooting, operation advice, programming advice and parts recommendations.

Industrial Automation Telephone Support

Please select the support you require from the links below to assist you in getting the technical support you require.

Local Industrial Automation Support:

Phone Technical Support: 1-847-478-2500 x 3 - Our hours of operation are from 8:00AM to 6:00PM CST Monday through Friday (except US holidays). You may also contact us online by filling out the form towards the bottom of this page.
*Note: Technical assistance only, we are not involved with pricing or stock checks.

For Industrial Automation technical support for down equipment inside North or South America, please call 1-847-478-2504 x 2.

Emergency After Hours Parts Shipment

Mitsubishi Electric is here to support you by supporting our customers 24 hours a day, 7 days a week. Count on us to quickly get you the parts needed to get your machine or application back up and running.

Online Support

You can find documentation for all Industrial Automation products using our Knowledge Base. For CNC related support, please visit the CNC support group.

Presale Support

For presale questions, contact your local distributor using our Diamond Partner Distributor Locator section

Mr. Slim & Mini-Splits Air Conditioning

These products supported by the Mitsubishi Electric Cooling & Heating Division and this will redirect you to their website to find support.

Global Support

If you are located in a country other than North or South America and need technical support or have a general inquiry, please visit the Global Factory Automation website.