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Mitsubishi Electric Introduces iQ Care Remote4U Service in North America


Vernon Hills, Illinois - February 01, 2021

The iQ Care Remote4U solution helps users get their CNC machine tools up quicker when they go down.

Mitsubishi Electric is announcing a new way for CNC customers to get their machine tool back up and running with iQ Care Remote4U. iQ Care Remote4U is a gateway unit designed to allow users to resume production quicker when their CNC machine tools encounter a problem. Machine tool builders and dealers can achieve an easy, low-cost remote service using the iQ Care Remote4U platform.

iQ Care Remote4U allows Mitsubishi Electric’s field service engineers to remotely view a customer’s CNC parameters and alarm history in real time while troubleshooting in efforts to reduce machine downtime and determine the issue faster and get the machine back into production. iQ Care Remote4U offers remote production monitoring and reporting capabilities which helps customers gain greater visibility into their production schedules and find ways to improve.

iQ Care Remote4U gives our customers and engineers a platform to view problems simultaneously giving both parties more confidence in diagnosing the problem in a shorter timeframe and start putting together an action plan on how to fix it,” said Adam Gatza, services product manager at Mitsubishi Electric Automation. “iQ Care Remote4U is great step for our customers who are looking to gain greater visibility and understanding of their production potential opportunities for improvement.”

To learn more about iQ Care Remote4U, contact Mitsubishi Electric Automation directly at

— About Mitsubishi Electric Automation, Inc.

Headquartered in Vernon Hills, Ill., Mitsubishi Electric Automation, Inc., offers a wide range of factory automation productssolutionstraining and support services for the industrial and commercial sectors. A U.S. affiliate company of Mitsubishi Electric Corporation, Mitsubishi Electric Automation represents more than 75 years’ experience in the automation industry. A broad product portfolio includes programmable logic controllers (PLC), human machine interfaces (HMI), invertersservo amplifiers and motorscontrol software, computerized numerical control (CNC), circuit breakersrobots and motion controllers. The company takes its solutions on the road with the 53-foot long Solutions in Motion mobile showroom that appears at tradeshows, training seminars and other events across North America. Additional information about Mitsubishi Electric Automation is available at

In addition to factory automation, Mitsubishi Electric US group companies’ principal businesses include semiconductor devices, automotive electrical components, elevators and escalators, heating and cooling products, electric utility products, and large-scale video displays for stadiums and arenas. Mitsubishi Electric US group companies have 38 locations throughout North America with approximately 4,000 employees.

— Media Contact

Pam Summers
Marketing Communications Manager
Mitsubishi Electric Automation
+1 (847) 478-2415