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Mitsubishi Electric Introduces iQ Care Remote4U Service in North America
Vernon Hills, Illinois - February 01, 2021
The iQ Care Remote4U solution helps users get their CNC machine tools up quicker when they go down.
Mitsubishi Electric is announcing a new way for CNC customers to get their machine tool back up and running with iQ Care Remote4U. iQ Care Remote4U is a gateway unit designed to allow users to resume production quicker when their CNC machine tools encounter a problem. Machine tool builders and dealers can achieve an easy, low-cost remote service using the iQ Care Remote4U platform.
iQ Care Remote4U allows Mitsubishi Electric’s field service engineers to remotely view a customer’s CNC parameters and alarm history in real time while troubleshooting in efforts to reduce machine downtime and determine the issue faster and get the machine back into production. iQ Care Remote4U offers remote production monitoring and reporting capabilities which helps customers gain greater visibility into their production schedules and find ways to improve.
“iQ Care Remote4U gives our customers and engineers a platform to view problems simultaneously giving both parties more confidence in diagnosing the problem in a shorter timeframe and start putting together an action plan on how to fix it,” said Adam Gatza, services product manager at Mitsubishi Electric Automation. “iQ Care Remote4U is great step for our customers who are looking to gain greater visibility and understanding of their production potential opportunities for improvement.”
To learn more about iQ Care Remote4U, contact Mitsubishi Electric Automation directly at contracts@meau.com.
— About Mitsubishi Electric Automation, Inc.
Headquartered in Vernon Hills, Ill., Mitsubishi Electric Automation, Inc. is a U.S. affiliate company of Mitsubishi Electric Corporation. It offers a broad product portfolio including programmable automation controllers (PAC), programmable logic controllers (PLC), human machine interfaces (HMI), variable frequency drives (VFD), servo amplifiers and motors, control software, computerized numerical controllers (CNC), motion controllers, robots and low-voltage power distribution products. Additional information about Mitsubishi Electric Automation is available at us.mitsubishielectric.com/fa/en/.
— About Mitsubishi Electric Corporation
With more than 100 years of experience in providing reliable, high-quality products, Mitsubishi Electric Corporation (TOKYO: 6503) is a recognized world leader in the manufacture, marketing, and sales of electrical and electronic equipment used in information processing and communications, space development and satellite communications, consumer electronics, industrial technology, energy, transportation, and building equipment. Mitsubishi Electric enriches society with technology in the spirit of its “Changes for the Better.” The company recorded a revenue of 5,003.6 billion yen (U.S.$ 37.3 billion*) in the fiscal year ended March 31, 2023. For more information, please visit www.MitsubishiElectric.com.
*U.S. dollar amounts are translated from yen at the rate of \134=U.S.$1, the approximate rate on the Tokyo Foreign Exchange Market on March 31, 2023
— About Mitsubishi Electric Factory Automation Business Group
Offering a vast range of automation and processing technologies, including controllers, drive products, power distribution and control products, electrical discharge machines, laser processing machines, computerized numerical controllers, and industrial robots, Mitsubishi Electric helps bring higher productivity – and quality – to the factory floor. In addition, our extensive networks around the globe provide direct communication and comprehensive support to customers. The global slogan "Automating the World" shows the company's approach to leverage automation for the betterment of society, through the application of advanced technology, sharing know-how and supporting customers as a trusted partner.
For more about the story behind "Automating the World" please visit: www.MitsubishiElectric.com/fa/about-us/automating-the-world
— About e-F@ctory
e-F@ctory is Mitsubishi Electric's integrated concept to build reliable and flexible manufacturing systems that enable users to achieve many of their high speed, information driven manufacturing aspirations. Through its partner solution activity, the e-F@ctory Alliance, and its work with open network associations such as The CC-Link Partners Association (CLPA), users can build comprehensive solutions based on a wide ranging "best in class" principle.
In summary, e-F@ctory and the e-F@ctory Alliance enable customers to achieve integrated manufacturing but still retain the ability to choose the most optimal suppliers and solutions.
*e-F@ctory, iQ Platform are trademarks of Mitsubishi Electric Corporation in Japan and other countries.
*Other names and brands may be claimed as the property of others.
*All other trademarks are acknowledged
— Media Contact
Pam Summers
Marketing Communications Manager
Mitsubishi Electric Automation
Pam.Summers@meau.com
+1 (847) 478-2415