Your machine tool is your company’s lifeline to revenue. Unplanned downtime can incur a large, unexpected expense. Benefit from both maximum uptime and predictable service costs by choosing the right coverage for you – ranging from one that covers parts only to one that includes unlimited service calls.
Our service agreements are designed to put your mind at ease. We can work with you to develop a maintenance program that addresses your plant’s capabilities and budget, lowering the overall cost of ownership for your machine.
Service Agreement Coverage:
Below is a brief description of what our three different service agreements include.
Under a Parts Only service agreement your machine will be covered for the following parts: Control unit, display unit, operation panel, servo amplifiers, spindle amplifiers, CV units, Mitsubishi cables and connectors, reactors, I/O boards, and power supplies. This package does not cover any additional labor or travel expenses for a service technician.
Standard Parts & Labor:
Standard Parts & Labor agreement will give you coverage on all of the previous parts listed above. In addition your machine will receive up to 4 visits per year, per covered machine, from a Mitsubishi Electric service engineer including travel and per diem.
Premium Parts & Labor:
Premium Parts & Labor agreement includes all of the coverage options above. In addition you will receive coverage on the following parts: servo & spindle motors (excludes built-in), encoders, PLGs, and PLG gear. Your machine will have access to unlimited visits from a Mitsubishi Electric service engineer for the duration of the agreement.