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Taking the Headache out of Returns & Repairs with the New Return Center


Vernon Hills, Illinois - September 26, 2019
Mitsubishi Electric Automation released a new online Return Center, making returns and repairs a more streamlined process. The new Return Center is truly customer-focused and eliminates the need to search for the correct return process and form. When users wish to return or repair a product, they complete one online return form, which automatically routes to the correct contact – there is no wasted time in trying to figure out the right form to complete, or the right person to contact. This significantly cuts down the amount of back and forth communication on these requests, making returns and repairs fast and easy for everyone involved. 

In addition to a section for return requests and warranties, the Repair Center features a helpful resources section. Users can check their return status, learn how to package their return, and check warranty exchange policies.

“We've seen customers already making great use of the new Return Center and the easy to find online forms,” said Lynda Collins, Sr. Customer Care Manager at Mitsubishi Electric Automation. “We’re happy with how the Return Center turned out and are eager to hear their feedback moving forward.”

Users can visit the new Return Center here. You must be registered and logged in to be able to use the Return Center.

— About Mitsubishi Electric Automation, Inc.

Headquartered in Vernon Hills, Ill., Mitsubishi Electric Automation, Inc., offers a wide range of factory automation productssolutionstraining and support services for the industrial and commercial sectors. A U.S. affiliate company of Mitsubishi Electric Corporation, Mitsubishi Electric Automation represents more than 75 years’ experience in the automation industry. A broad product portfolio includes programmable logic controllers (PLC), human machine interfaces (HMI), invertersservo amplifiers and motorscontrol software, computerized numerical control (CNC), circuit breakersrobots and motion controllers. The company takes its solutions on the road with the 53-foot long Solutions in Motion mobile showroom that appears at tradeshows, training seminars and other events across North America. Additional information about Mitsubishi Electric Automation is available at

In addition to factory automation, Mitsubishi Electric US group companies’ principal businesses include semiconductor devices, automotive electrical components, elevators and escalators, heating and cooling products, electric utility products, and large-scale video displays for stadiums and arenas. Mitsubishi Electric US group companies have 38 locations throughout North America with approximately 4,000 employees.

— Media Contact

Pam Summers
Marketing Communications Manager
Mitsubishi Electric Automation
+1 (847) 478-2415