Press Releases

Taking the Headache out of Returns & Repairs with the New Return Center

Vernon Hills, Illinois - September 26, 2019

Mitsubishi Electric Automation released a new online Return Center, making returns and repairs a more streamlined process. The new Return Center is truly customer-focused and eliminates the need to search for the correct return process and form. When users wish to return or repair a product, they complete one online return form, which automatically routes to the correct contact – there is no wasted time in trying to figure out the right form to complete, or the right person to contact. This significantly cuts down the amount of back and forth communication on these requests, making returns and repairs fast and easy for everyone involved.

In addition to a section for return requests and warranties, the Repair Center features a helpful resources section. Users can check their return status, learn how to package their return, and check warranty exchange policies.

“We've seen customers already making great use of the new Return Center and the easy to find online forms,” said Lynda Collins, Sr. Customer Care Manager at Mitsubishi Electric Automation. “We’re happy with how the Return Center turned out and are eager to hear their feedback moving forward.”

Note: You must be registered and logged in to be able to use the Return Center.

More Information

- About Mitsubishi Electric US, Inc., Industrial Automation Division

Headquartered in Vernon Hills, Ill., Mitsubishi Electric US, Inc., Industrial Automation Division provides a comprehensive portfolio of industrial automation solutions. Offerings include programmable automation controllers (PAC), programmable logic controllers (PLC), human machine interfaces (HMI), variable frequency drives (VFD), servo amplifiers and motors, control software, computerized numerical controllers (CNC), motion controllers, robots and low-voltage power distribution products. Additional information about Mitsubishi Electric US, Inc., Industrial Automation Division is available at us.mitsubishielectric.com/fa/en/.

- About Mitsubishi Electric US, Inc.

Headquartered in Cypress, CA, Mitsubishi Electric US, Inc., a US affiliate company of Mitsubishi Electric Corporation, supports US innovation initiatives and currently provides cooling and heating solutions, elevators and escalators, space and sensing systems, semiconductor devices, and industrial automation. Mitsubishi Electric contributes to a vibrant and sustainable society through continuous innovation and making "Changes for the Better." For additional information, visit us.mitsubishielectric.com/en/.

- Media Contact

Pam Summers
Marketing Communications Manager
Mitsubishi Electric US, Inc., Industrial Automation Division
Pam.Summers@meau.com
+1 (847) 478-2415

Return to News Center